tawk.to vs Pure Chat : Which is Better?

tawk.to icon

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. Developed by tawkto

License: Free

Categories: Business & Commerce Social & Communications

Apps available for Mac OS X Windows Linux Online Android

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Pure Chat icon

Pure Chat

Pure Chat helps you message multiple leads and customers at once–instead of spending hours talking on the phone. Developed by Pure Chat

License: Freemium

Categories: Business & Commerce Social & Communications

Apps available for Online Android iPhone Android Tablet iPad

tawk.to VS Pure Chat

Pure Chat is ideal for small to medium-sized businesses looking for a straightforward live chat solution with excellent customer support, while tawk.to offers a more feature-rich platform with advanced automation and analytics, making it suitable for businesses of all sizes.

tawk.to

Pros:

  • Free to use with no limits on messaging
  • Highly customizable chat widget
  • Supports multiple languages
  • Offers automated responses and chatbots
  • Excellent analytics and reporting features

Cons:

  • Can be overwhelming for new users due to many features
  • Some features are only available in paid plans
  • Occasional issues with performance under heavy traffic
  • Limited customer support for free users

Pure Chat

Pros:

  • Simple and intuitive user interface
  • Excellent customer support
  • Great for small to medium-sized businesses
  • Offers a free plan with essential features
  • Easy integration with various platforms

Cons:

  • Limited features on the free plan
  • No built-in chatbot functionality
  • Fewer integrations compared to tawk.to
  • Less effective for larger enterprises

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