Userlike Live Chat VS Kayako
Kayako focuses on providing a robust support system with multi-channel communication, while Userlike Live Chat excels in proactive customer engagement and AI integration. Both tools offer unique features that cater to different business needs.
Userlike Live Chat
Pros:
- Visual chat builder for easy customization
- Proactive chat triggers
- AI-powered chatbots for 24/7 support
- Team collaboration features
- Mobile app for on-the-go communication
Cons:
- Limited features in the free plan
- Can become expensive with add-ons
- Dependency on internet connectivity for optimal performance
Kayako
Pros:
- User-friendly interface
- Multi-channel communication support
- Customization options for chat widget
- Robust reporting and analytics
- Integrations with various CRM systems
Cons:
- Limited third-party integrations
- Higher pricing compared to some competitors
- Learning curve for advanced features
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