LiveAgent vs Userlike Live Chat : Which is Better?
LiveAgent
LiveAgent is an online multi-channel customer support software with help desk software, ticketing functionality, automation, live support and live chat, and web analytics capabilities. Developed by QualityUnit
License: Commercial
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LiveAgent VS Userlike Live Chat
LiveAgent offers a more comprehensive feature set, including ticketing and CRM integration, making it suitable for larger businesses or those needing extensive support capabilities. In contrast, Userlike is more user-friendly and better suited for small to medium-sized businesses with its straightforward interface and focus on video chat.
LiveAgent
Pros:
- Comprehensive features including a ticketing system
- Strong CRM integration
- Highly customizable chat widget
- Offers a mobile app for on-the-go support
- Real-time visitor monitoring and analytics
Cons:
- Can be overwhelming due to its extensive features
- Higher pricing compared to some competitors
- Learning curve for new users
Userlike Live Chat
Pros:
- User-friendly interface
- Excellent for small to medium-sized businesses
- Supports video chat for enhanced communication
- Offers a mobile app
- Good integration options with other platforms
Cons:
- Limited CRM integration
- No built-in ticketing system
- Less feature-rich compared to LiveAgent
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