Zendesk vs Atera : Which is Better?

Zendesk icon

Zendesk

Zendesk is a customer service software platform. Developed by Zendesk

License: Commercial

Apps available for Online Android iPhone Blackberry iPad

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Atera icon

Atera

Atera brings MSP business together. From remote monitoring & management to powerful ticketing and customer satisfaction surveying. Developed by Atera Networks

License: Commercial

Apps available for Windows Online

Zendesk VS Atera Feature comparision

Feature Zendesk Atera
Customer support
Forums
Knowledge base
Software as a Service
Email automation
Email marketing automation
Automatic messages
Integrated Chat
Dockerized
Helpdesk ticketing
Customizable
Kanban boards
Kanban Chart
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Contextual sales
Email tracking
Legal CRM
Publishing
Email notifications
Auto responder
Suggestion voting
German
Shared inbox
Comment section
Customer service
Modern live chat
Beat maker
Call recording
Asset Management
Network Monitoring
Remote monitoring
Hardware Monitoring
Inventory management
In-built Bug tracking
Custom data fields
Live Chat
Whatsapp integration
Support for Bootstrap
Responsive design
Artificial intelligence
Bots
Chat Bot
*community curated information: This table may not have the most accurate information. Please suggest changes

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