GLPI vs Zendesk : Which is Better?

GLPI icon

GLPI

GLPI (Gestionnaire Libre de Parc Informatique) is a free IT Asset Management, issue tracking system and service desk solution.

License: Open Source

Categories: Business & Commerce

Apps available for Mac OS X Windows Linux Online

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Zendesk icon

Zendesk

Zendesk is a customer service software platform. Developed by Zendesk

License: Commercial

Categories: Business & Commerce Social & Communications

Apps available for Online Android iPhone Blackberry iPad

GLPI VS Zendesk

GLPI is an open-source solution that excels in asset management and customization, ideal for organizations with specific IT needs, while Zendesk is a user-friendly, cloud-based platform that focuses on customer support and automation, making it suitable for businesses looking for a straightforward ticketing solution.

GLPI

Pros:

  • Open-source and customizable
  • Comprehensive asset management
  • Robust ticketing system
  • Integration with various tools
  • Strong reporting and analytics capabilities

Cons:

  • Steeper learning curve for non-technical users
  • Requires self-hosting and maintenance
  • Limited out-of-the-box reporting compared to competitors

Zendesk

Pros:

  • User-friendly interface
  • Excellent customer support
  • Powerful automation features
  • Integration with various third-party applications
  • Mobile app for on-the-go support

Cons:

  • Higher cost for advanced features
  • Limited customization in lower tiers
  • May lack some advanced ITSM features

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