Top Alternatives to Freshservice

Looking for Freshservice alternatives? We've curated 4 top alternatives that offer similar functionality. Whether you need options, free plans, or open source solutions, explore our comprehensive list to find the perfect fit for your needs.

Freemium More about Freshservice

Categories:

Business & Commerce Development

Platforms:

InvGate Service Desk

Commercial

InvGate Service Desk is a comprehensive IT service management (ITSM) solution designed to streamline IT support operations, improve efficiency, and enhance user satisfaction through features like self-service, knowledge management, and automation.

Key Features

Comprehensive ITSM feature set covering key processes.
Strong focus on user self-service and knowledge base.
Robust reporting and analytics capabilities.

vs Freshservice

Comprehensive ITSM feature set covering key processes. compared to Freshservice

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Web Help Desk

Commercial

Web Help Desk is an affordable, powerful IT help desk and asset management solution designed to streamline support operations, manage IT assets effectively, and empower end-users through a comprehensive knowledge base. It offers robust ticketing, automated workflows, and integrated tools for enhanced efficiency.

Key Features

Integrated IT asset management with ticketing
Affordable pricing for SMBs
Robust ticketing system with automation

vs Freshservice

Integrated IT asset management with ticketing compared to Freshservice

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OTRS ITSM

Open Source

OTRS ITSM is a comprehensive IT Service Management solution designed to optimize business processes, manage IT infrastructure, and enhance customer support. It provides a robust set of tools for ticketing, workflow automation, asset management, and knowledge base creation, all delivered through a web-based interface.

Key Features

Comprehensive feature set covering key ITSM processes in a single platform.
Strong workflow automation capabilities for process standardization and efficiency.
Integrated CMDB and Process Management for better IT infrastructure control.

vs Freshservice

Comprehensive feature set covering key ITSM processes in a single platform. compared to Freshservice

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GLPI

Open Source

GLPI is a free and open-source IT Asset Management and Service Desk system. It provides comprehensive features for managing hardware and software inventory, handling support tickets, and overseeing IT infrastructure efficiently.

Key Features

Free and Open Source with no licensing costs.
Comprehensive IT Asset Management capabilities.
Integrated Helpdesk and Incident Management.

vs Freshservice

Free and Open Source with no licensing costs. compared to Freshservice

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InvGate Service Desk

Commercial

Key Features

Comprehensive ITSM feature set covering key processes.
Strong focus on user self-service and knowledge base.
Robust reporting and analytics capabilities.

vs Freshservice

Comprehensive ITSM feature set covering key processes. compared to Freshservice

View Details

Web Help Desk

Commercial

Key Features

Integrated IT asset management with ticketing
Affordable pricing for SMBs
Robust ticketing system with automation

vs Freshservice

Integrated IT asset management with ticketing compared to Freshservice

View Details

OTRS ITSM

Open Source

Key Features

Comprehensive feature set covering key ITSM processes in a single platform.
Strong workflow automation capabilities for process standardization and efficiency.
Integrated CMDB and Process Management for better IT infrastructure control.