OTRS ITSM vs Freshservice : Which is Better?

OTRS ITSM

OTRS ITSM provides many services needed for running a business. Developed by OTRS Inc

License: Open Source

Apps available for Windows Linux Online

Freshservice

Freshservice is a straightforward, managed service desk offering with a streamlined and intuitive web interface that provides the ITIL counterpart to Freshdesk. Developed by Freshdesk Inc.

License: Freemium

Categories: Business & Commerce Development

Apps available for Online Android iPhone Android Tablet iPad

OTRS ITSM VS Freshservice Feature comparision

Feature	OTRS ITSM	Freshservice
CMDB and ProcessManagement
Customer service
First person view
Helpdesk ticketing
Incident management
Inventory management
Service Level Management
Web-Based
Workflow Automation
Forums
Hardware Monitoring
Customer support
Knowledge base
Software as a Service
REST API
Task Management
Whatsapp integration
IT Asset Management
Support for Bootstrap
Customer Feedback
it asset management
Configurable
Employee Self service
Compatible with Microsoft Office
On-premises software
Outlook integration