GLPI vs Freshservice : Which is Better?

GLPI icon

GLPI

GLPI (Gestionnaire Libre de Parc Informatique) is a free IT Asset Management, issue tracking system and service desk solution.

License: Open Source

Categories: Business & Commerce

Apps available for Mac OS X Windows Linux Online

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Freshservice icon

Freshservice

Freshservice is a straightforward, managed service desk offering with a streamlined and intuitive web interface that provides the ITIL counterpart to Freshdesk. Developed by Freshdesk Inc.

License: Freemium

Categories: Business & Commerce Development

Apps available for Online Android iPhone Android Tablet iPad

GLPI VS Freshservice

Freshservice is a cloud-based IT service management tool known for its user-friendly interface and excellent customer support, making it suitable for organizations looking for a straightforward solution. In contrast, GLPI is an open-source platform that offers extensive customization and asset management features, making it ideal for organizations with specific needs and technical expertise.

GLPI

Pros:

  • Open-source and free
  • Highly customizable
  • Strong community support
  • On-premise deployment option
  • Robust asset management capabilities

Cons:

  • Steeper learning curve
  • Less intuitive interface
  • Limited customer support options

Freshservice

Pros:

  • User-friendly interface
  • Robust cloud-based solution
  • Excellent customer support
  • Good integration capabilities
  • Automated workflows

Cons:

  • Higher cost compared to some competitors
  • Limited mobile app features
  • Less flexibility in customization

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