Bomgar vs GoToAssist : Which is Better?

Bomgar icon

Bomgar

Bomgar is a remote support solution that allows support technicians to remotely connect to end-user systems through firewalls from their computer or mobile. Developed by Bomgar Corporation

License: Commercial

Categories: Network & Admin

Apps available for Mac OS X Windows Linux Windows Mobile Android

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GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Categories: Business & Commerce Network & Admin

Apps available for Windows Online Android iPhone Android Tablet

Bomgar VS GoToAssist

Bomgar offers strong security and performance, making it suitable for enterprises with high security needs, while GoToAssist is more user-friendly and ideal for small to medium businesses looking for quick deployment and ease of use.

Bomgar

Pros:

  • Robust security features
  • Multi-platform support
  • High performance remote access
  • Customizable session options
  • Built-in reporting tools

Cons:

  • Steeper learning curve for beginners
  • Pricing can be high for small businesses
  • Requires good internet connectivity

GoToAssist

Pros:

  • User-friendly interface
  • Quick setup and deployment
  • Cross-platform accessibility
  • Integrated communication tools
  • Good customer support

Cons:

  • Limited advanced features compared to competitors
  • Higher cost for premium features
  • Occasional performance issues reported

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