ClickDesk vs Freshdesk : Which is Better?
ClickDesk
ClickDesk is a live chat and support software allows you to customize your chat widget interact with visitors in real time and answer customers to boost conversions. Developed by ClickDesk Corp.
License: Commercial
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ClickDesk VS Freshdesk
Freshdesk is a comprehensive customer support platform with a strong ticketing system and multi-channel support, making it ideal for larger teams and businesses. In contrast, ClickDesk focuses on live chat and video support, catering better to businesses that prioritize real-time customer interaction.
ClickDesk
Pros:
- Live chat support
- Video calling functionality
- Integration with various apps
- Customizable chat widgets
- Affordable pricing
Cons:
- Limited reporting features
- Occasional performance issues
- Less comprehensive support documentation
Freshdesk
Pros:
- User-friendly interface
- Robust ticketing system
- Multi-channel support
- Automation and workflow management
- Reporting and analytics
Cons:
- Limited customization options
- Can become expensive with add-ons
- Steeper learning curve for advanced features
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