Kayako vs ClickDesk : Which is Better?

Kayako icon

Kayako

Kayako is a customer service software. Developed by Kayako

License: Commercial

Categories: Business & Commerce

Apps available for Mac OS X Windows Linux Online Android

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ClickDesk icon

ClickDesk

ClickDesk is a live chat and support software allows you to customize your chat widget interact with visitors in real time and answer customers to boost conversions. Developed by ClickDesk Corp.

License: Commercial

Categories: Business & Commerce Social & Communications

Apps available for Online

Kayako VS ClickDesk

Kayako is a more robust solution with a strong ticketing system and customization options, making it ideal for larger teams that require comprehensive support. ClickDesk, on the other hand, offers superior social media integration and video chat support, making it a better fit for small to medium-sized businesses that prioritize user-friendly interfaces.

Kayako

Pros:

  • Robust ticketing system
  • Comprehensive reporting tools
  • Highly customizable interface
  • Great for larger teams
  • Good for multi-channel support

Cons:

  • May be complex for smaller teams
  • Higher cost compared to alternatives
  • Limited social media features

ClickDesk

Pros:

  • User-friendly interface
  • Excellent social media integration
  • Support for video chat
  • Great for small to medium-sized businesses
  • Quick setup and installation

Cons:

  • Limited customization options
  • Fewer features for larger teams
  • Less effective ticketing system

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