Deskero vs UserVoice : Which is Better?

Deskero icon

Deskero

Deskero is a simple, flexible and social-aware helpdesk software and support ticket system. Developed by deskero

License: Commercial

Categories: Business & Commerce Social & Communications

Apps available for Online Android iPhone iPad

VS
VS
UserVoice icon

UserVoice

UserVoice lets You Capture User Feedback Software-as-a-Service (SaaS) company creating customer engagement tools. Developed by UserVoice

License: Commercial

Categories: Business & Commerce

Apps available for Online Android iPhone Android Tablet iPad

Deskero VS UserVoice

Deskero offers a robust platform for customer feedback collection with an intuitive interface and strong analytics, ideal for businesses needing real-time feedback and customization. UserVoice excels in community engagement and feature prioritization, making it suitable for organizations that want to leverage user collaboration and feedback for product development.

Deskero

Pros:

  • Intuitive user interface
  • Comprehensive feedback collection tools
  • Strong reporting and analytics features
  • Good customer support
  • Customizable surveys
  • Real-time feedback capabilities
  • API access for integrations
  • Mobile app support
  • GDPR compliant
  • User onboarding features

Cons:

  • Limited user segmentation features
  • No community forums
  • Lacks feature voting system
  • Fewer automation capabilities
  • Less focus on user engagement through forums
  • Limited customization options for UI
  • No dedicated mobile app
  • Less extensive knowledge base
  • No SLA management tools
  • Limited feedback prioritization features

UserVoice

Pros:

  • Robust community forums for user engagement
  • Feature voting to prioritize feedback
  • Strong automation features
  • Good integration with third-party applications
  • Excellent reporting tools
  • User segmentation capabilities
  • Customizable user interface
  • Mobile app available
  • SLA management capabilities
  • Comprehensive knowledge base

Cons:

  • Can be complex for new users
  • Higher pricing compared to some alternatives
  • Less responsive customer support
  • Limited customization for surveys
  • Lacks real-time feedback features
  • No mobile app support
  • Less focus on GDPR compliance
  • Limited user onboarding features
  • No API access for advanced integrations
  • Less focus on user engagement outside forums

Compare Deskero

vs
Desk.com vs Deskero
Compare Desk.com and Deskero and decide which is most suitable for you.
vs
ClickDesk vs Deskero
Compare ClickDesk and Deskero and decide which is most suitable for you.
vs
DeskPRO vs Deskero
Compare DeskPRO and Deskero and decide which is most suitable for you.
vs
Enchant vs Deskero
Compare Enchant and Deskero and decide which is most suitable for you.
vs
Freshdesk vs Deskero
Compare Freshdesk and Deskero and decide which is most suitable for you.
vs
GoToAssist vs Deskero
Compare GoToAssist and Deskero and decide which is most suitable for you.
vs
HappyFox vs Deskero
Compare HappyFox and Deskero and decide which is most suitable for you.
vs
Help Scout vs Deskero
Compare Help Scout and Deskero and decide which is most suitable for you.
vs
Helprace vs Deskero
Compare Helprace and Deskero and decide which is most suitable for you.
vs
InvGate Service Desk vs Deskero
Compare InvGate Service Desk and Deskero and decide which is most suitable for you.
vs
Jitbit Helpdesk vs Deskero
Compare Jitbit Helpdesk and Deskero and decide which is most suitable for you.
vs
Kayako vs Deskero
Compare Kayako and Deskero and decide which is most suitable for you.