GoToAssist vs Deskero : Which is Better?

GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Categories: Business & Commerce Network & Admin

Apps available for Windows Online Android iPhone Android Tablet

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Deskero icon

Deskero

Deskero is a simple, flexible and social-aware helpdesk software and support ticket system. Developed by deskero

License: Commercial

Categories: Business & Commerce Social & Communications

Apps available for Online Android iPhone iPad

GoToAssist VS Deskero

GoToAssist excels in remote support capabilities and ease of use, making it ideal for IT support teams, while Deskero offers robust omnichannel support and customizable workflows, which are better suited for customer service teams managing multiple communication channels.

GoToAssist

Pros:

  • User-friendly interface
  • Remote support capabilities
  • Multi-platform support
  • File transfer features
  • Session recording

Cons:

  • Limited integrations with third-party apps
  • Higher pricing compared to competitors
  • Support response time can vary

Deskero

Pros:

  • Customizable workflows
  • Omnichannel support
  • Integration with various tools
  • User-friendly dashboards
  • Analytics and reporting

Cons:

  • Limited customization options
  • Steeper learning curve for advanced features
  • Some features may require additional costs

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