Freshservice vs Web Help Desk : Which is Better?
Freshservice
Freshservice is a straightforward, managed service desk offering with a streamlined and intuitive web interface that provides the ITIL counterpart to Freshdesk. Developed by Freshdesk Inc.
License: Freemium
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Freshservice VS Web Help Desk Feature comparision
| Feature | Freshservice | Web Help Desk |
|---|---|---|
| it asset management | ||
| Helpdesk ticketing | ||
| Incident management | ||
| IT Asset Management | ||
| Inventory management | ||
| REST API | ||
| Configurable | ||
| CMDB and ProcessManagement | ||
| Web-Based | ||
| Knowledge base | ||
| Task Management | ||
| Software as a Service | ||
| Employee Self service | ||
| Compatible with Microsoft Office | ||
| On-premises software | ||
| Outlook integration | ||
| Customer support | ||
| Dockerized | ||
| Ad-free | ||
| Ads monitoring | ||
| Automatic customer engagement | ||
| Customer Feedback | ||
| Email notifications | ||
| Forums | ||
| Customer service | ||
| Wiki | ||
| Email automation | ||
| Email marketing automation | ||
| Automatic messages | ||
| Integrated Chat | ||
| Remote desktop | ||
| Remote Support | ||
| Text chat |
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