Get Satisfaction vs Freshdesk : Which is Better?
Get Satisfaction
Get Satisfaction is a customer community software platform for technical support. Developed by GetSatisfaction
License: Commercial
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Get Satisfaction VS Freshdesk
Freshdesk is a comprehensive customer support platform with multichannel capabilities and strong automation features, making it ideal for businesses of all sizes. In contrast, Get Satisfaction focuses on community-driven support, allowing users to engage and share knowledge, making it suitable for businesses looking to leverage user-generated content.
Get Satisfaction
Pros:
- Community-driven support
- User-generated content
- Integration with social media
- Gamification features to encourage participation
- Easy-to-use feedback collection tools
Cons:
- Limited in-built support ticketing features
- Less effective for complex support scenarios
- Dependence on community engagement for effectiveness
Freshdesk
Pros:
- User-friendly interface
- Multichannel support (email, phone, chat, social media)
- Robust reporting and analytics
- Automation features for ticket management
- Customizable workflows
Cons:
- Can become costly with scaling
- Some features require advanced setup
- Limited customization options for certain plans
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