GLPI vs Freshdesk : Which is Better?

GLPI

GLPI (Gestionnaire Libre de Parc Informatique) is a free IT Asset Management, issue tracking system and service desk solution.

License: Open Source

Categories: Business & Commerce

Apps available for Mac OS X Windows Linux Online

Freshdesk

Freshdesk is a cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels. Developed by Freshdesk Inc.

License: Commercial

Categories: Business & Commerce Online Services

Apps available for Mac OS X Windows Linux Online Android

GLPI VS Freshdesk Feature comparision

Feature	GLPI	Freshdesk
inventory
Inventory management
Helpdesk ticketing
Incident management
Knowledge base
REST API
Customer support
Dockerized
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Forums
Hardware Monitoring
Email notifications
Software as a Service
IPAM
Configuration Management
System Info
Configurable
Asset Management
Customizable
IT Asset Management
Customer service
Team Collaboration
Modern live chat
Beat maker
Call recording
Contextual sales
Email tracking
Legal CRM
Publishing
Kanban boards
Kanban Chart
Auto responder
Suggestion voting
German
Email automation
Encrypted chat
Knowledge Base structuring
Live Chat