GLPI vs Freshdesk : Which is Better?
GLPI
GLPI (Gestionnaire Libre de Parc Informatique) is a free IT Asset Management, issue tracking system and service desk solution.
License: Open Source
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GLPI VS Freshdesk
Freshdesk is a cloud-based customer support software focused on multichannel support and automation, making it ideal for businesses looking for a comprehensive help desk solution. GLPI, on the other hand, is an open-source IT asset management tool that excels in IT service management and asset tracking, making it more suitable for organizations with a strong IT focus.
GLPI
Pros:
- Open source and customizable
- Powerful asset management
- Integrated help desk and ITSM features
- Strong community support
- Rich plugin ecosystem
Cons:
- Steeper learning curve for non-technical users
- User interface may feel outdated
- Limited support for non-IT use cases
Freshdesk
Pros:
- User-friendly interface
- Multichannel support (email, chat, phone)
- Automation capabilities
- Customizable ticketing system
- Detailed reporting and analytics
Cons:
- Pricing can be high for small businesses
- Limited customization for some features
- Can be overwhelming for beginners
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