OTRS ITSM vs GLPI : Which is Better?

OTRS ITSM icon

OTRS ITSM

OTRS ITSM provides many services needed for running a business. Developed by OTRS Inc

License: Open Source

Apps available for Windows Linux Online

VS
VS
GLPI icon

GLPI

GLPI (Gestionnaire Libre de Parc Informatique) is a free IT Asset Management, issue tracking system and service desk solution.

License: Open Source

Categories: Business & Commerce

Apps available for Mac OS X Windows Linux Online

OTRS ITSM VS GLPI Feature comparision

Feature OTRS ITSM GLPI
CMDB and ProcessManagement
Customer service
First person view
Helpdesk ticketing
Incident management
Inventory management
Service Level Management
Web-Based
Workflow Automation
Forums
Hardware Monitoring
Customer support
Knowledge base
Software as a Service
REST API
Task Management
Whatsapp integration
IT Asset Management
Support for Bootstrap
Customer Feedback
inventory
Dockerized
Ad-free
Ads monitoring
Automatic customer engagement
Email notifications
IPAM
Configuration Management
System Info
Configurable
Asset Management
Customizable
*community curated information: This table may not have the most accurate information. Please suggest changes

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