Help Scout is an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals.
License: Commercial
Feature | Help Scout | Desk.com |
---|---|---|
Customer Feedback | ||
Customer service | ||
Customer support | ||
Knowledge base | ||
Dockerized | ||
Helpdesk ticketing | ||
Ad-free | ||
Ads monitoring | ||
Automatic customer engagement | ||
Shared inbox | ||
Comment section | ||
Email tracking | ||
Auto responder | ||
Customizable | ||
Forums | ||
Software as a Service | ||
Configurable | ||
Task Management | ||
Wiki | ||
Email automation | ||
Email marketing automation | ||
Automatic messages | ||
Integrated Chat | ||
Text chat | ||
Real time collaboration | ||
Modern live chat | ||
Beat maker | ||
Call recording | ||
Kanban boards | ||
Kanban Chart | ||
Email notifications | ||
Encrypted chat | ||
Knowledge Base structuring | ||
Live Chat |