Help Scout vs Desk.com : Which is Better?

Help Scout icon

Help Scout

Help Scout is an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals.

License: Commercial

Categories: Business & Commerce

Apps available for Online iPhone

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Desk.com icon

Desk.com

Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies. Developed by Salesforce

License: Commercial

Categories: Business & Commerce

Apps available for Online

Help Scout VS Desk.com Feature comparision

Feature Help Scout Desk.com
Customer Feedback
Customer service
Customer support
Knowledge base
Dockerized
Helpdesk ticketing
Ad-free
Ads monitoring
Automatic customer engagement
Shared inbox
Comment section
Email tracking
Auto responder
Customizable
Forums
Software as a Service
Configurable
Task Management
Wiki
Email automation
Email marketing automation
Automatic messages
Integrated Chat
Text chat
Real time collaboration
Modern live chat
Beat maker
Call recording
Kanban boards
Kanban Chart
Email notifications
Encrypted chat
Knowledge Base structuring
Live Chat
*community curated information: This table may not have the most accurate information. Please suggest changes

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