LiveChat vs Help Scout : Which is Better?

LiveChat icon

LiveChat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities. Developed by LiveChat

License: Commercial

Categories: Business & Commerce

Apps available for Mac OS X Windows Online Android iPhone

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Help Scout icon

Help Scout

Help Scout is an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals.

License: Commercial

Categories: Business & Commerce

Apps available for Online iPhone

LiveChat VS Help Scout Feature comparision

Feature LiveChat Help Scout
Canned responses
Chat Bot
Integration with CRMs
Custom widgets
Customizable
Email automation
Encrypted chat
Helpdesk ticketing
Knowledge base
Live Chat
Online chat
Customer Feedback
Customer service
Customer support
Dockerized
Ad-free
Ads monitoring
Automatic customer engagement
Shared inbox
Comment section
Email tracking
Auto responder
Forums
Software as a Service
Configurable
Task Management
Wiki
Email marketing automation
Automatic messages
Integrated Chat
Text chat
Real time collaboration
*community curated information: This table may not have the most accurate information. Please suggest changes

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