Intercom vs Freshdesk : Which is Better?
Intercom VS Freshdesk Feature comparision
| Feature | Intercom | Freshdesk |
|---|---|---|
| Onboarding | ||
| Email automation | ||
| Encrypted chat | ||
| Knowledge Base structuring | ||
| Live Chat | ||
| User Profiles | ||
| Email marketing automation | ||
| Automatic messages | ||
| Integrated Chat | ||
| Chat history | ||
| Customer service | ||
| Customer support | ||
| Helpdesk ticketing | ||
| Contextual sales | ||
| Email tracking | ||
| Legal CRM | ||
| Publishing | ||
| Ad-free | ||
| Ads monitoring | ||
| Automatic customer engagement | ||
| Customer Feedback | ||
| Knowledge base | ||
| Online chat | ||
| Customizable | ||
| Kanban boards | ||
| Kanban Chart | ||
| Chat Bot | ||
| Real-time analytics | ||
| Support for Multiple Users | ||
| Shared inbox | ||
| Comment section | ||
| Lead Generation | ||
| Artificial intelligence | ||
| Bots | ||
| Software as a Service | ||
| Team Collaboration | ||
| Dockerized | ||
| Modern live chat | ||
| Beat maker | ||
| Call recording | ||
| Forums | ||
| Auto responder | ||
| Suggestion voting | ||
| German | ||
| Email notifications |
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