Intercom vs Freshdesk : Which is Better?

Intercom icon

Intercom

Intercom is a corporate messaging software.

License: Freemium

Apps available for Online Android iPhone

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Freshdesk icon

Freshdesk

Freshdesk is a cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels. Developed by Freshdesk Inc.

License: Commercial

Apps available for Mac OS X Windows Linux Online Android

Intercom VS Freshdesk Feature comparision

Feature Intercom Freshdesk
Onboarding
Email automation
Encrypted chat
Knowledge Base structuring
Live Chat
User Profiles
Email marketing automation
Automatic messages
Integrated Chat
Chat history
Customer service
Customer support
Helpdesk ticketing
Contextual sales
Email tracking
Legal CRM
Publishing
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Knowledge base
Online chat
Customizable
Kanban boards
Kanban Chart
Chat Bot
Real-time analytics
Support for Multiple Users
Shared inbox
Comment section
Lead Generation
Artificial intelligence
Bots
Software as a Service
Team Collaboration
Dockerized
Modern live chat
Beat maker
Call recording
Forums
Auto responder
Suggestion voting
German
Email notifications
*community curated information: This table may not have the most accurate information. Please suggest changes

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