Desk.com vs Intercom : Which is Better?

Desk.com

Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies. Developed by Salesforce

License: Commercial

Categories: Business & Commerce

Apps available for Online

Intercom

Intercom is a corporate messaging software.

License: Freemium

Categories: Business & Commerce Education & Reference Network & Admin

Apps available for Online Android iPhone

Desk.com VS Intercom Feature comparision

Feature	Desk.com	Intercom
Customer support
Dockerized
Helpdesk ticketing
Forums
Knowledge base
Software as a Service
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Modern live chat
Beat maker
Call recording
Customizable
Kanban boards
Kanban Chart
Email notifications
Email automation
Encrypted chat
Knowledge Base structuring
Live Chat
Shared inbox
Comment section
Customer service
Email tracking
Auto responder
Configurable
Onboarding
User Profiles
Email marketing automation
Automatic messages
Integrated Chat
Chat history
Contextual sales
Legal CRM
Publishing
Online chat
Chat Bot
Real-time analytics
Support for Multiple Users
Lead Generation
Artificial intelligence
Bots