InvGate Service Desk vs LiveAgent : Which is Better?
InvGate Service Desk
InvGate Service Desk helps companies to provide better IT support, improving operations and efficiency with self-service, knowledge, and automation. Developed by InvGate
License: Commercial
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InvGate Service Desk VS LiveAgent
LiveAgent excels in live chat support and user-friendly interfaces, making it ideal for businesses focused on customer engagement. In contrast, InvGate Service Desk provides strong asset management and IT service management features, making it more suitable for IT departments and organizations needing comprehensive service desk solutions.
InvGate Service Desk
Pros:
- Comprehensive asset management
- Good SLA management features
- On-premise deployment option
- Strong self-service capabilities
- Useful for IT service management
Cons:
- Complex user interface
- Higher learning curve
- Less focus on live chat
- Limited integrations compared to LiveAgent
- Not as intuitive as LiveAgent
LiveAgent
Pros:
- User-friendly interface
- Excellent live chat support
- Robust ticket management features
- Good multi-channel support
- Strong reporting and analytics capabilities
Cons:
- Limited asset management features
- No on-premise deployment option
- Less effective for ITIL processes
- Limited mobile app features
- Lacks some advanced reporting options
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