GLPI vs InvGate Service Desk : Which is Better?

GLPI icon

GLPI

GLPI (Gestionnaire Libre de Parc Informatique) is a free IT Asset Management, issue tracking system and service desk solution.

License: Open Source

Categories: Business & Commerce

Apps available for Mac OS X Windows Linux Online

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InvGate Service Desk icon

InvGate Service Desk

InvGate Service Desk helps companies to provide better IT support, improving operations and efficiency with self-service, knowledge, and automation. Developed by InvGate

License: Commercial

Categories: Business & Commerce

Apps available for Online

GLPI VS InvGate Service Desk

GLPI is an open-source IT asset management and service desk solution that offers extensive customization and a robust feature set, making it ideal for organizations with complex needs. In contrast, InvGate Service Desk provides a more user-friendly experience with built-in automation and support but at a higher cost and with fewer customization options.

GLPI

Pros:

  • Open-source and highly customizable
  • Comprehensive asset management features
  • Robust ticketing system
  • Strong reporting and analytics capabilities
  • Active community support

Cons:

  • Can be complex to set up for non-technical users
  • User interface may feel outdated
  • Requires ongoing maintenance and updates

InvGate Service Desk

Pros:

  • User-friendly interface
  • Built-in knowledge base
  • Automation of repetitive tasks
  • Integration with various third-party applications
  • Good customer support

Cons:

  • Limited customization options compared to GLPI
  • Can become expensive for larger teams
  • Some advanced features are only available in the premium version

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