Jitbit Live Chat VS Kayako
Kayako offers a comprehensive multi-channel support system with advanced automation features, making it suitable for larger organizations. In contrast, Jitbit Live Chat excels in real-time chat functionalities and ease of integration, making it a great choice for smaller teams focused on live customer interaction.
Jitbit Live Chat
Pros:
- Real-time chat functionality
- Easy integration with other software
- Mobile app availability
- Customizable chat widget
- Visitor tracking and monitoring
Cons:
- Limited reporting features compared to competitors
- Basic customization options
- No built-in ticketing system
Kayako
Pros:
- User-friendly interface
- Multi-channel support (email, chat, social media)
- Automation and workflow capabilities
- Robust reporting and analytics
- Customizable templates
Cons:
- Limited third-party integrations
- Higher pricing tier for advanced features
- Steeper learning curve for new users
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