Mibew vs ClickDesk : Which is Better?
Mibew
Mibew Messenger is an open-source live support application written in PHP and MySQL. Developed by Trilex Labs
License: Open Source
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Mibew VS ClickDesk
Mibew is an open-source live chat solution that offers high customization and control but requires technical knowledge for setup. ClickDesk, on the other hand, provides a user-friendly interface with a mobile app and additional features like pre-chat surveys and social media integration, making it more suitable for businesses looking for an all-in-one customer support solution.
Mibew
Pros:
- Open-source and free to use
- High customization capabilities
- Self-hosted option for complete control
- Good visitor tracking features
- Flexible user roles and permissions
- Supports offline messaging
Cons:
- Requires technical knowledge for installation
- Limited features compared to ClickDesk
- No mobile application
- Less intuitive interface
- Higher setup time needed
ClickDesk
Pros:
- User-friendly interface
- Mobile app available for on-the-go support
- Includes pre-chat surveys for better service
- Proactive chat invitations to engage visitors
- Integrates with social media platforms
- Robust analytics and reporting features
Cons:
- Subscription-based pricing model
- Limited customization for chat widget
- Dependent on third-party integrations
- Some features may not be available on lower plans
- Can be expensive for small businesses
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