LiveAgent vs Mibew : Which is Better?
LiveAgent
LiveAgent is an online multi-channel customer support software with help desk software, ticketing functionality, automation, live support and live chat, and web analytics capabilities. Developed by QualityUnit
License: Commercial
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LiveAgent VS Mibew
LiveAgent is a comprehensive customer support platform with extensive features and integrations, making it ideal for businesses needing multi-channel support. In contrast, Mibew is a lightweight, open-source live chat solution that offers basic features suitable for small businesses or those with technical expertise looking for customization.
LiveAgent
Pros:
- User-friendly interface
- Multi-channel support (chat, email, social media)
- Robust reporting and analytics
- Customizable chat widgets
- Integration with various third-party applications
Cons:
- Pricing can be high for smaller businesses
- Some features may require additional costs
- Learning curve for advanced features
Mibew
Pros:
- Open-source and free to use
- Customizable code for advanced users
- Lightweight and easy to install
- Supports multiple languages
- Real-time visitor monitoring
Cons:
- Limited features compared to premium services
- Requires technical knowledge for customization
- Less support options available
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