Mibew vs LiveChat : Which is Better?

Mibew icon

Mibew

Mibew Messenger is an open-source live support application written in PHP and MySQL. Developed by Trilex Labs

License: Open Source

Categories: Development

Apps available for Mac OS X Windows Linux Online Self-Hosted

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LiveChat icon

LiveChat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities. Developed by LiveChat

License: Commercial

Categories: Business & Commerce

Apps available for Mac OS X Windows Online Android iPhone

Mibew VS LiveChat

Mibew is an open-source live chat solution that offers extensive customization and is suitable for users with technical expertise, while LiveChat is a premium service that provides robust features, advanced analytics, and dedicated support, making it ideal for businesses looking for a comprehensive customer service solution.

Mibew

Pros:

  • Open-source and customizable
  • Supports multiple languages
  • Real-time chat functionality
  • Visitor tracking and monitoring
  • Integrates with various platforms
  • User-friendly interface
  • Offline messaging capabilities
  • Detailed chat history

Cons:

  • Requires technical knowledge for installation
  • Limited features compared to paid options
  • No dedicated customer support

LiveChat

Pros:

  • User-friendly interface
  • Advanced reporting and analytics
  • Integrates with CRM and other tools
  • Mobile app available for on-the-go support
  • 24/7 customer support

Cons:

  • Can be expensive for small businesses
  • Limited customization options
  • Dependency on internet connectivity

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