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Top Alternatives to LiveChat

Looking for LiveChat alternatives? We've curated 33 top alternatives that offer similar functionality. Whether you need options, free plans, or open source solutions, explore our comprehensive list to find the perfect fit for your needs.

Platforms:
SupportBee

SupportBee

Commercial

SupportBee is an email ticketing system designed to streamline customer support for teams. It centralizes support emails, enables team collaboration, and offers features like knowledge base management and reporting to improve efficiency.

Key Features

  • Clean and intuitive user interface
  • Excellent team collaboration features
  • Easy to set up and start using

vs LiveChat

Clean and intuitive user interface compared to LiveChat
Freshdesk

Freshdesk

Commercial

Freshdesk is a cloud-based customer support and helpdesk ticketing system designed to streamline customer interactions across multiple channels, including email, phone, social media, and chat. It offers a unified platform for support teams to manage, track, and resolve customer queries efficiently, improving agent productivity and overall customer satisfaction.

Key Features

  • Consolidates customer interactions from multiple channels into one platform.
  • Strong automation features for streamlining workflows and improving efficiency.
  • Comprehensive knowledge base and forums for effective self-service.

vs LiveChat

Consolidates customer interactions from multiple channels into one platform. compared to LiveChat
Userlike Live Chat

Userlike Live Chat is a professional and lightweight live chat software designed to enhance customer communication and support directly on your website and through popular messaging channels.

Key Features

  • Seamless integration with messaging apps like WhatsApp.
  • Unified inbox for managing multiple channels.
  • Customizable chat widget.

vs LiveChat

Seamless integration with messaging apps like WhatsApp. compared to LiveChat
Lime Talk

Lime Talk

Commercial

Lime Talk is a robust live chat solution designed to connect businesses with their website visitors in real-time, providing instant support, answering questions, and boosting engagement to increase conversions and customer satisfaction.

Key Features

  • Real-time visitor monitoring provides valuable insights.
  • Easy to implement and integrate into websites.
  • Intuitive agent dashboard for managing chats.

vs LiveChat

Real-time visitor monitoring provides valuable insights. compared to LiveChat
UserEcho

UserEcho

Commercial

UserEcho is a comprehensive customer service platform providing integrated tools for feedback management, knowledge bases, live chat, and helpdesk ticketing to improve customer satisfaction and team efficiency.

Key Features

  • Integrated feedback, knowledge base, and support in one platform.
  • Strong community feedback and suggestion management features.
  • Reduces support load through effective knowledge base.

vs LiveChat

Integrated feedback, knowledge base, and support in one platform. compared to LiveChat
tawk.to

tawk.to

Free

tawk.to is a free live chat platform that allows businesses to engage directly with website visitors, monitor activity, and provide real-time support. It offers a comprehensive suite of tools for customer service and visitor monitoring.

Key Features

  • Completely free with a comprehensive feature set.
  • Easy to integrate with various websites and platforms.
  • Powerful real-time visitor monitoring and analytics.

vs LiveChat

Completely free with a comprehensive feature set. compared to LiveChat
Zendesk

Zendesk

Commercial

Zendesk is a leading cloud-based customer service and support platform designed to help businesses build better customer relationships. It offers a suite of tools including ticketing, live chat, knowledge base, and community forums to streamline support operations and improve customer satisfaction.

Key Features

  • Comprehensive omnichannel support capabilities.
  • Robust and centralized ticketing system.
  • Integrated live chat for real-time support.

vs LiveChat

Comprehensive omnichannel support capabilities. compared to LiveChat
InvGate Service Desk

InvGate Service Desk is a comprehensive IT service management (ITSM) solution designed to streamline IT support operations, improve efficiency, and enhance user satisfaction through features like self-service, knowledge management, and automation.

Key Features

  • Comprehensive ITSM feature set covering key processes.
  • Strong focus on user self-service and knowledge base.
  • Robust reporting and analytics capabilities.

vs LiveChat

Comprehensive ITSM feature set covering key processes. compared to LiveChat
Smartsupp

Smartsupp

Freemium

Smartsupp is a comprehensive customer communication platform offering live chat, chatbots, and a shared inbox to streamline support and boost sales directly on your website. It provides valuable insights into visitor behavior and facilitates efficient communication across multiple channels.

Key Features

  • Comprehensive feature set including live chat, chatbots, and visitor tracking.
  • Intuitive agent dashboard and easy installation process.
  • Valuable session recording feature for understanding user behavior.

vs LiveChat

Comprehensive feature set including live chat, chatbots, and visitor tracking. compared to LiveChat
Jitbit Helpdesk

Jitbit Helpdesk

Commercial

Jitbit Helpdesk is a powerful and flexible web-based helpdesk software designed for IT and customer support teams. It offers robust ticketing, a comprehensive knowledge base, and seamless email integration to streamline support operations and improve efficiency.

Key Features

  • Strong email-to-ticket conversion and management.
  • Comprehensive and well-integrated knowledge base.
  • Flexible deployment options (SaaS and self-hosted).

vs LiveChat

Strong email-to-ticket conversion and management. compared to LiveChat
TeamSupport.com

TeamSupport.com

Commercial

TeamSupport is a comprehensive customer support platform designed specifically for Business-to-Business (B2B) companies. It enhances customer service operations, streamlines internal collaboration, and provides deep insights into customer health and ticket resolution, ultimately aiming to reduce support costs while improving customer satisfaction.

Key Features

  • Specifically designed for B2B support complexities.
  • Strong focus on product and asset tracking.
  • Excellent features for internal team collaboration.

vs LiveChat

Specifically designed for B2B support complexities. compared to LiveChat
Zent.IO

Zent.IO

Commercial

Zent.IO is a robust cloud-based omnichannel contact center software designed to streamline customer interactions across multiple channels, including voice, chat, email, and ticketing, providing a unified platform for enhanced customer service and team collaboration.

Key Features

  • Unified omnichannel inbox improves agent efficiency.
  • Robust ticketing system for organized issue resolution.
  • Integrated knowledge base aids agents and customer self-service.

vs LiveChat

Unified omnichannel inbox improves agent efficiency. compared to LiveChat
Trakdesk

Trakdesk

Commercial

Trakdesk is a comprehensive and highly customizable customer support platform designed to streamline helpdesk operations, enhance customer engagement, and improve team productivity through features like ticketing, knowledge base, automation, and gamification.

Key Features

  • High degree of customization for workflows and fields.
  • Comprehensive knowledge base for self-service.
  • Powerful automation features reduce manual tasks.

vs LiveChat

High degree of customization for workflows and fields. compared to LiveChat
csupport

csupport

Commercial

csupport is a comprehensive platform offering live chat, customer support, and helpdesk functionalities designed to enhance customer engagement and streamline support operations. It provides tools for real-time communication, visitor tracking, ticketing, and knowledge base management.

Key Features

  • Integrated platform for chat, helpdesk, and knowledge base.
  • Real-time visitor tracking and analytics.
  • AI and automation features for efficiency.

vs LiveChat

Integrated platform for chat, helpdesk, and knowledge base. compared to LiveChat
Mibew

Mibew

Open Source

Mibew Messenger is an open-source live support tool for websites, enabling real-time chat between visitors and support operators directly through a browser interface. It is built using PHP and MySQL.

Key Features

  • Open Source and Free
  • Self-Hosted for Data Control
  • Customizable

vs LiveChat

Open Source and Free compared to LiveChat
Pure Chat

Pure Chat

Freemium

Pure Chat is a live chat software designed to help businesses connect with website visitors in real-time, answering questions and converting prospective leads into paying customers.

Key Features

  • Easy to set up and use interface.
  • Effective real-time visitor tracking.
  • Useful built-in basic automation with Chat Bots.

vs LiveChat

Easy to set up and use interface. compared to LiveChat
Desk.com

Desk.com

Commercial

Desk.com is a robust online customer support and help desk solution designed for small businesses and rapidly expanding companies. It centralizes customer interactions, streamlines support workflows, and provides tools for efficient issue resolution and customer engagement.

Key Features

  • Centralized management of customer interactions from multiple channels.
  • Robust ticketing system for efficient issue resolution.
  • Comprehensive self-service options with knowledge base and forums.

vs LiveChat

Centralized management of customer interactions from multiple channels. compared to LiveChat
Help Scout

Help Scout

Commercial

Help Scout is a robust customer service platform designed for teams who prioritize email-based support. It offers a shared inbox, knowledge base, and reporting to streamline communication and improve customer satisfaction.

Key Features

  • Excellent shared inbox functionality for managing team email.
  • Integrated knowledge base promotes customer self-service.
  • Clean and intuitive user interface, easy to learn.

vs LiveChat

Excellent shared inbox functionality for managing team email. compared to LiveChat
Intercom

Intercom

Freemium

Intercom is a comprehensive customer messaging platform designed to help businesses acquire, engage, and support customers through personalized communication across various channels, including live chat, email, and in-app messages. It consolidates customer interactions and data for improved sales, marketing, and support workflows.

Key Features

  • Unified platform for chat, email, and in-app messaging.
  • Rich user profiles provide valuable context.
  • Effective live chat and knowledge base for support.

vs LiveChat

Unified platform for chat, email, and in-app messaging. compared to LiveChat
LiveAgent

LiveAgent

Commercial

LiveAgent is a comprehensive, multi-channel customer support platform designed to streamline communication and enhance customer satisfaction through integrated ticketing, live chat, knowledge base, and call center functionalities.

Key Features

  • True omni-channel support from a single dashboard.
  • Robust built-in call center functionality.
  • Comprehensive ticketing system with automation.

vs LiveChat

True omni-channel support from a single dashboard. compared to LiveChat
GoSquared

GoSquared

Freemium

GoSquared is an all-in-one customer engagement platform for SaaS businesses, providing real-time analytics, live chat, and marketing automation to understand and interact with website visitors and customers.

Key Features

  • Integrated real-time analytics, live chat, and marketing automation in one platform.
  • Provides immediate insights into website and user activity.
  • Facilitates proactive and personalized customer engagement.

vs LiveChat

Integrated real-time analytics, live chat, and marketing automation in one platform. compared to LiveChat
Deskero

Deskero

Commercial

Deskero is a comprehensive helpdesk and customer support software designed to streamline communication, manage tickets, and build a strong relationship with your customers across various channels, including social media.

Key Features

  • Strong social media integration for comprehensive support
  • Includes essential features like knowledge base and forums for self-service
  • Offers good customization options to fit specific business needs

vs LiveChat

Strong social media integration for comprehensive support compared to LiveChat
Kayako

Kayako

Commercial

Kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation.

Key Features

  • Unified inbox consolidates communication channels.
  • Robust ticketing system with extensive customization.
  • Integrated live chat for real-time support.

vs LiveChat

Unified inbox consolidates communication channels. compared to LiveChat
LiveCall

LiveCall

Freemium

LiveCall is an innovative click-to-call and live chat solution designed to instantly connect website visitors with your sales or support team, facilitating real-time conversations directly from your website. It aims to significantly boost lead generation and conversion rates by eliminating communication barriers and providing immediate assistance.

Key Features

  • Facilitates instant communication without phone numbers or downloads.
  • Integrates voice call and live chat for flexible engagement.
  • Designed to improve website lead generation and conversion rates.

vs LiveChat

Facilitates instant communication without phone numbers or downloads. compared to LiveChat
Jitbit Live Chat

Jitbit Live Chat

Commercial

Jitbit Live Chat is a comprehensive customer support platform combining live chat with help desk ticketing and a knowledge base. It enables real-time communication, workflow automation, and organized support management for businesses of all sizes.

Key Features

  • Integrated live chat, help desk, and knowledge base.
  • Strong automation and workflow features.
  • Real-time analytics provide valuable insights.

vs LiveChat

Integrated live chat, help desk, and knowledge base. compared to LiveChat
GetSiteControl

GetSiteControl

Freemium

GetSiteControl is a powerful suite of engagement widgets designed to help website owners convert visitors into subscribers, leads, and customers. It offers a no-code platform for creating customizable forms, surveys, live chat, social sharing buttons, and more.

Key Features

  • All-in-one suite of website engagement widgets.
  • Easy-to-use no-code interface for creation and customization.
  • Powerful behavioral and exit-intent targeting options.

vs LiveChat

All-in-one suite of website engagement widgets. compared to LiveChat
Drift

Drift

Freemium

Drift is a leading conversation cloud platform that transforms website visitors into qualified leads and satisfied customers through real-time conversations, automated bots, and personalized engagement.

Key Features

  • Accelerates lead qualification and conversion through instant conversations.
  • Powerful AI and bot capabilities automate interactions and provide 24/7 support.
  • Provides valuable real-time analytics for optimizing conversational strategies.

vs LiveChat

Accelerates lead qualification and conversion through instant conversations. compared to LiveChat
HappyFox

HappyFox

Commercial

HappyFox is a robust cloud-based help desk and customer support software designed to streamline customer interactions and improve service efficiency through a unified ticketing system.

Key Features

  • Centralized ticketing system for multiple channels.
  • Comprehensive knowledge base feature for self-service.
  • Useful asset and task management capabilities.

vs LiveChat

Centralized ticketing system for multiple channels. compared to LiveChat
Crisp

Crisp

Freemium

Crisp is a comprehensive customer messaging platform designed to enhance communication between businesses and their customers. It combines live chat, email, social media, and a knowledge base into a unified inbox, enabling efficient support and engagement.

Key Features

  • Consolidates multiple communication channels into a single inbox.
  • Includes an integrated knowledge base and ticketing system for end-to-end support.
  • Provides valuable insights through user session recording and traffic monitoring.

vs LiveChat

Consolidates multiple communication channels into a single inbox. compared to LiveChat
ClickDesk

ClickDesk

Commercial

ClickDesk revolutionizes customer support with unified live chat, voice chat, and helpdesk ticketing. Engage visitors in real-time, provide instant assistance, and streamline support operations to boost satisfaction and drive sales through personalized interactions.

Key Features

  • Unified platform for live chat, voice chat, and helpdesk.
  • Real-time communication options enhances customer engagement.
  • Integrated ticketing system streamlines support workflows.

vs LiveChat

Unified platform for live chat, voice chat, and helpdesk. compared to LiveChat
Visitlead Live Chat

Visitlead Live Chat

Commercial

Visitlead Live Chat is a comprehensive live chat and customer support software designed to enhance online engagement, provide real-time assistance to website visitors, and streamline customer service operations through integrated tools like chat, ticketing, and knowledge base management.

Key Features

  • Integrated live chat and helpdesk ticketing for streamlined support.
  • Real-time visitor monitoring allows for proactive engagement.
  • Knowledge base feature empowers self-service and reduces agent workload.

vs LiveChat

Integrated live chat and helpdesk ticketing for streamlined support. compared to LiveChat
Olark

Olark

Freemium

Olark is a live chat software designed to help businesses connect with website visitors in real-time, improving customer support and driving sales with proactive engagement and insightful analytics.

Key Features

  • Easy to set up and use for both agents and administrators.
  • Intuitive and clean user interface.
  • Provides valuable real-time visitor information to agents.

vs LiveChat

Easy to set up and use for both agents and administrators. compared to LiveChat
Chatango

Chatango

Free

Chatango provides a free, live group chat platform that can be embedded directly onto websites, enabling real-time visitor interaction and community building.

Key Features

  • Completely free to use.
  • Extremely easy to embed on any website.
  • Provides real-time communication.

vs LiveChat

Completely free to use. compared to LiveChat

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