Olark vs ClickDesk : Which is Better?

Olark icon

Olark

Olark is a chat software for web sites. Developed by Olark Live Chat

License: Freemium

Categories: Business & Commerce Network & Admin Social & Communications

Apps available for Online

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ClickDesk icon

ClickDesk

ClickDesk is a live chat and support software allows you to customize your chat widget interact with visitors in real time and answer customers to boost conversions. Developed by ClickDesk Corp.

License: Commercial

Categories: Business & Commerce Social & Communications

Apps available for Online

Olark VS ClickDesk

Olark is primarily focused on live chat support with a user-friendly interface, making it great for businesses that prioritize real-time customer interaction. On the other hand, ClickDesk offers a multi-channel support system that includes video and voice options, catering to businesses looking for a more comprehensive communication tool.

Olark

Pros:

  • User-friendly interface
  • Real-time chat support
  • Customizable chat widget
  • Integration with various CRM tools
  • Mobile app availability

Cons:

  • Limited automation features
  • No video chat option
  • Pricing can be high for small businesses

ClickDesk

Pros:

  • Multi-channel support (chat, voice, video)
  • Screen sharing capabilities
  • Social media integration
  • Customizable chat widget
  • Analytics and reporting tools

Cons:

  • Can be complex for new users
  • Higher cost compared to alternatives
  • Limited customization for chat widget

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