Pure Chat vs Smartsupp

Compare features, pricing, and capabilities to find which solution is best for your needs.

Pure Chat icon

Pure Chat

Pure Chat is a live chat software designed to help businesses connect with website visitors in real-time, answering questions and converting prospective leads into paying customers. by Pure Chat

Freemium
Platforms: Online Android iPhone Android Tablet iPad Kindle Fire
Screenshots:
VS
Smartsupp icon

Smartsupp

Smartsupp is a comprehensive customer communication platform offering live chat, chatbots, and a shared inbox to streamline support and boost sales directly on your website. It provides valuable insights into visitor behavior and facilitates efficient communication across multiple channels. by Smartsupp

Freemium
Platforms: Mac OS X Windows Online Android iPhone Windows Phone iPad
Screenshots:

Comparison Summary

Pure Chat and Smartsupp are both powerful solutions in their space. Pure Chat offers pure chat is a live chat software designed to help businesses connect with website visitors in real-time, answering questions and converting prospective leads into paying customers., while Smartsupp provides smartsupp is a comprehensive customer communication platform offering live chat, chatbots, and a shared inbox to streamline support and boost sales directly on your website. it provides valuable insights into visitor behavior and facilitates efficient communication across multiple channels.. Compare their features and pricing to find the best match for your needs.

Pros & Cons Comparison

Pure Chat

Pure Chat

Analysis & Comparison

Advantages

Easy to set up and use interface.
Effective real-time visitor tracking.
Useful built-in basic automation with Chat Bots.
Scalable with support for multiple users.
Decent reporting with real-time analytics.

Limitations

Helpdesk ticketing features are basic compared to dedicated platforms.
Advanced automation and integration options may be limited depending on the plan.
Smartsupp

Smartsupp

Analysis & Comparison

Advantages

Comprehensive feature set including live chat, chatbots, and visitor tracking.
Intuitive agent dashboard and easy installation process.
Valuable session recording feature for understanding user behavior.
Unified inbox for managing multiple communication channels.
Decent reporting and analytics for performance analysis.
Mobile apps for support on the go.

Limitations

The depth of advanced features may vary by pricing plan.
Customization options for the chat widget could be more extensive.
Potential learning curve for fully utilizing all features, especially automation.

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