Pure Chat vs Smartsupp : Which is Better?

Pure Chat icon

Pure Chat

Pure Chat helps you message multiple leads and customers at once–instead of spending hours talking on the phone. Developed by Pure Chat

License: Freemium

Apps available for Online Android iPhone Android Tablet iPad

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Smartsupp icon

Smartsupp

Smartsupp is a free live chat for your website. Developed by Smartsupp

License: Freemium

Apps available for Mac OS X Windows Online Android iPhone

Pure Chat VS Smartsupp

Pure Chat is ideal for small to medium businesses seeking a straightforward live chat solution with essential features, while Smartsupp is more suited for e-commerce businesses that require multi-channel support, advanced analytics, and chatbot capabilities.

Pure Chat

Pros:

  • User-friendly interface
  • Real-time chat capabilities
  • Customizable chat widgets
  • Mobile app availability
  • Integration with various CRM tools

Cons:

  • Limited advanced features in free version
  • No built-in CRM
  • Limited reporting tools

Smartsupp

Pros:

  • Multi-channel communication (chat, email, etc.)
  • Visitor tracking and analytics
  • Chatbot functionality
  • E-commerce integration
  • Customizable chat experience

Cons:

  • Higher cost for premium features
  • Learning curve for new users
  • Limited customization options

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