tawk.to vs ClickDesk : Which is Better?
tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. Developed by tawkto
License: Free
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tawk.to VS ClickDesk
Tawk.to is a cost-effective live chat solution with comprehensive features like visitor tracking and canned responses, making it ideal for businesses looking for a straightforward chat solution. ClickDesk, while more expensive, offers unique features like video chat and ticketing systems, making it suitable for businesses that require more integrated support functionalities.
tawk.to
Pros:
- Free to use with unlimited agents
- User-friendly interface
- Robust analytics and reporting
- Mobile app for on-the-go support
- Highly customizable chat widget
- Visitor tracking capabilities
- Canned responses for quick replies
- Supports multiple languages
- Good third-party integrations
Cons:
- Limited features in the free version
- No video chat option
- No ticketing system
- Lacks social media integration
- Limited customer support options
ClickDesk
Pros:
- Includes video chat support
- Offers a ticketing system
- Social media integration available
- Mobile app functionality
- Multiple website support
- Customizable chat widget
- Offline messaging feature
- Detailed reporting and analytics
Cons:
- More expensive than competitors
- Limited customization options
- User interface can be complex for beginners
- Less robust analytics compared to Tawk.to
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