tawk.to vs Crisp : Which is Better?
tawk.to VS Crisp
Crisp offers a more comprehensive solution with integrated CRM features and advanced analytics, making it ideal for businesses looking for a complete customer support tool. In contrast, tawk.to is a more cost-effective option with a generous free plan, suitable for small businesses wanting basic live chat functionality without the need for extensive customization.
tawk.to
Pros:
- Free plan available
- Unlimited agents
- Mobile app for on-the-go support
- Customizable chat widget
- Integration with various third-party apps
- Rich media sharing (images, files)
- Multi-language support
- Visitor tracking
Cons:
- Limited advanced features in the free plan
- Customization options can be overwhelming for beginners
- No built-in CRM features
Crisp
Pros:
- User-friendly interface
- Real-time chat capabilities
- Multi-channel support (web, mobile, etc.)
- Integrated CRM features
- Customizable chat widgets
- Visitor tracking and analytics
- Automated responses and chatbots
- Collaboration tools for teams
Cons:
- Limited free plan features
- Higher pricing for premium features
- Some users report slow customer support
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