tawk.to vs LiveChat : Which is Better?

tawk.to icon

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. Developed by tawkto

License: Free

Categories: Business & Commerce Social & Communications

Apps available for Mac OS X Windows Linux Online Android

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LiveChat icon

LiveChat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities. Developed by LiveChat

License: Commercial

Categories: Business & Commerce

Apps available for Mac OS X Windows Online Android iPhone

tawk.to VS LiveChat

LiveChat offers a more comprehensive set of features, making it suitable for larger businesses that need advanced analytics and integrations. In contrast, tawk.to is a cost-effective solution ideal for small businesses or startups looking for essential chat functionalities without a budget.

tawk.to

Pros:

  • Free to use with basic features
  • Easy to set up and use
  • Supports multiple languages
  • Good for small businesses and startups
  • Simple and straightforward UI

Cons:

  • Limited features in the free version
  • Lacks advanced analytics compared to competitors
  • Occasional lag in response times

LiveChat

Pros:

  • User-friendly interface
  • Advanced analytics and reporting
  • Customizable chat widgets
  • Integration with various CRM tools
  • Mobile app for on-the-go support

Cons:

  • Can be expensive for larger teams
  • Limited customization in lower tiers
  • Requires a learning curve for advanced features

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