tawk.to vs LiveZilla : Which is Better?

tawk.to icon

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. Developed by tawkto

License: Free

Categories: Business & Commerce Social & Communications

Apps available for Mac OS X Windows Linux Online Android

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LiveZilla icon

LiveZilla

LiveZilla is a customer support software. Developed by LiveZilla GmbH

License: Freemium

Categories: Business & Commerce

Apps available for Online

tawk.to VS LiveZilla

Tawk.to is a cost-effective solution with a user-friendly approach and a strong free version, ideal for small businesses looking for basic live chat capabilities. In contrast, LiveZilla offers a more robust set of features, including self-hosting and advanced analytics, making it suitable for larger organizations with more complex needs.

tawk.to

Pros:

  • User-friendly interface
  • Free version available
  • Multi-channel support
  • Mobile app for on-the-go access
  • Customizable chat widget

Cons:

  • Limited advanced features in the free version
  • No self-hosting option
  • Limited integrations compared to competitors

LiveZilla

Pros:

  • Self-hosted option available
  • Rich reporting and analytics
  • Offline messaging capabilities
  • Custom branding options
  • Multi-language support

Cons:

  • Higher learning curve for new users
  • Can be resource-intensive for self-hosting
  • Some features require paid plans

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