Zendesk vs Freshdesk : Which is Better?

Zendesk icon

Zendesk

Zendesk is a customer service software platform. Developed by Zendesk

License: Commercial

Apps available for Online Android iPhone Blackberry iPad

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Freshdesk icon

Freshdesk

Freshdesk is a cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels. Developed by Freshdesk Inc.

License: Commercial

Apps available for Mac OS X Windows Linux Online Android

Zendesk VS Freshdesk

Freshdesk is known for its affordability and ease of use, making it ideal for small to medium-sized businesses. In contrast, Zendesk offers more advanced features and customization options, which are better suited for larger organizations with complex customer service needs.

Zendesk

Pros:

  • Robust reporting and analytics
  • Highly customizable
  • Wide range of integrations
  • Advanced ticketing system
  • Strong community and resources

Cons:

  • Higher pricing for advanced features
  • Complex setup process
  • Steeper learning curve

Freshdesk

Pros:

  • User-friendly interface
  • Affordable pricing plans
  • Good integration options
  • Strong automation features
  • Excellent customer support

Cons:

  • Limited customization options
  • Some features may be lacking in the free version
  • Can be overwhelming for larger teams

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