Apps available for
Mac OS X
Online
Android
iPhone
Android Tablet
Zendesk Chat VS Firehose Chat
Zendesk Chat is best suited for businesses looking for a comprehensive customer support solution with integrated chat features, while Firehose Chat is ideal for developers seeking a scalable messaging solution with robust API support.
Zendesk Chat
Pros:
User-friendly interface
Integration with Zendesk support
Real-time chat capabilities
Customizable chat widgets
Multi-channel support
Analytics and reporting tools
Automated responses and chatbots
Mobile app availability
Cons:
Limited customization options for chatbots
May require additional Zendesk products for full functionality
Pricing can be high for small businesses
Firehose Chat
Pros:
Real-time messaging
API access for developers
Support for large-scale applications
Advanced analytics features
Integrates with various third-party tools
Cons:
Steeper learning curve compared to simpler chat solutions
Limited out-of-the-box integrations
Less focus on customer support compared to Zendesk