Zendesk Chat VS Firehose Chat Feature comparision
| Feature | Zendesk Chat | Firehose Chat |
|---|---|---|
| Chat | ||
| Live Chat | ||
| Workflow Automation | ||
| Email automation | ||
| Email marketing automation | ||
| Automatic messages | ||
| Integrated Chat | ||
| Chat history | ||
| Customer service | ||
| Customer support | ||
| Helpdesk ticketing | ||
| Chat Bot | ||
| Real-time analytics | ||
| Support for Multiple Users | ||
| Online chat | ||
| Encrypted chat | ||
| Knowledge Base structuring | ||
| User session recording | ||
| Visitor recording | ||
| Bots | ||
| Knowledge base | ||
| Modern live chat | ||
| Beat maker | ||
| Call recording | ||
| Mailchimp integration | ||
| Auto responder | ||
| Behavioural targeting | ||
| Blogging | ||
| UI customization | ||
| Customer Feedback | ||
| Knowledge Management |
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