Drift vs Zendesk Chat : Which is Better?

Drift icon

Drift

Drift is a conversation-driven marketing and sales platform. Developed by Drift, Inc.

License: Freemium

Apps available for Online Slack

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VS
Zendesk Chat icon

Zendesk Chat

Zendesk is a customer service software. Developed by Zendesk Inc.

License: Freemium

Apps available for Online

Drift VS Zendesk Chat Feature comparision

Feature Drift Zendesk Chat
Onboarding
Artificial intelligence
Bots
Customer support
Live Chat
SMS Messaging
Chat history
Customer service
Helpdesk ticketing
Email automation
Encrypted chat
Knowledge Base structuring
Email marketing automation
Automatic messages
Integrated Chat
Chat Bot
Real-time analytics
Support for Multiple Users
Knowledge base
Online chat
Chat
Workflow Automation
Agent dashboard
Chat widget
User session recording
Visitor recording
Real time collaboration
Shared inbox
Modern live chat
Beat maker
Call recording
*community curated information: This table may not have the most accurate information. Please suggest changes

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