Intercom vs Zendesk Chat : Which is Better?

Intercom icon

Intercom

Intercom is a corporate messaging software.

License: Freemium

Apps available for Online Android iPhone

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Zendesk Chat icon

Zendesk Chat

Zendesk is a customer service software. Developed by Zendesk Inc.

License: Freemium

Apps available for Online

Intercom VS Zendesk Chat Feature comparision

Feature Intercom Zendesk Chat
Onboarding
Email automation
Encrypted chat
Knowledge Base structuring
Live Chat
User Profiles
Email marketing automation
Automatic messages
Integrated Chat
Chat history
Customer service
Customer support
Helpdesk ticketing
Contextual sales
Email tracking
Legal CRM
Publishing
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Knowledge base
Online chat
Customizable
Kanban boards
Kanban Chart
Chat Bot
Real-time analytics
Support for Multiple Users
Shared inbox
Comment section
Lead Generation
Artificial intelligence
Bots
Chat
Workflow Automation
User session recording
Visitor recording
Modern live chat
Beat maker
Call recording
*community curated information: This table may not have the most accurate information. Please suggest changes

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