Crisp is designed for smaller teams looking for an easy-to-use chat solution with multi-channel support, while Zendesk Chat is more suited for larger organizations needing robust ticketing and advanced analytics.
Crisp
Pros:
User-friendly interface
Multi-channel support
Customizable chatbot features
Real-time visitor monitoring
Integrations with various apps
Cons:
Limited reporting features
Lower number of integrations compared to competitors