Feature | LiveChat | Drift |
---|---|---|
Canned responses | ||
Chat Bot | ||
Integration with CRMs | ||
Custom widgets | ||
Customizable | ||
Email automation | ||
Encrypted chat | ||
Helpdesk ticketing | ||
Knowledge base | ||
Live Chat | ||
Online chat | ||
Onboarding | ||
Artificial intelligence | ||
Bots | ||
Customer support | ||
SMS Messaging | ||
Chat history | ||
Customer service | ||
Knowledge Base structuring | ||
Email marketing automation | ||
Automatic messages | ||
Integrated Chat | ||
Real-time analytics | ||
Support for Multiple Users | ||
Chat | ||
Workflow Automation | ||
Agent dashboard | ||
Chat widget | ||
User session recording | ||
Visitor recording | ||
Real time collaboration | ||
Shared inbox |