Feature | Kayako | Drift |
---|---|---|
Customer Chat | ||
Customer service | ||
Knowledge base | ||
Live Chat | ||
Customer support | ||
Dockerized | ||
Helpdesk ticketing | ||
Ad-free | ||
Ads monitoring | ||
Automatic customer engagement | ||
Customer Feedback | ||
Chat Bot | ||
Real-time analytics | ||
Support for Multiple Users | ||
Email notifications | ||
Customizable | ||
Kanban boards | ||
Kanban Chart | ||
Email automation | ||
Encrypted chat | ||
Knowledge Base structuring | ||
Email tracking | ||
Auto responder | ||
Forums | ||
Software as a Service | ||
Email marketing automation | ||
Gmail integration | ||
Bug reporting | ||
Customizable triggers | ||
Onboarding | ||
Artificial intelligence | ||
Bots | ||
SMS Messaging | ||
Chat history | ||
Automatic messages | ||
Integrated Chat | ||
Online chat | ||
Chat | ||
Workflow Automation | ||
Agent dashboard | ||
Chat widget | ||
User session recording | ||
Visitor recording | ||
Real time collaboration | ||
Shared inbox |