Apps to Customer Feedback

UserReport provides website owners with free tools including online surveys and a feedback forum to understand user demographics, gather feedback, and identify areas for improvement. Gain insights into user needs and measure key metrics like Net Promoter Score to enhance user experience.

Desk.com is a robust online customer support and help desk solution designed for small businesses and rapidly expanding companies. It centralizes customer interactions, streamlines support workflows, and provides tools for efficient issue resolution and customer engagement.

Simple Machines Forum (SMF) is a powerful and free open-source forum software designed to provide a robust platform for online communities. It offers a comprehensive set of features for building and managing dynamic message boards.

Open Web Analytics (OWA) is a discontinued open-source web analytics platform designed to provide detailed insights into website traffic and user behavior. Offering real-time data, visitor recording, and various monitoring capabilities, it aimed to be a privacy-conscious alternative to commercial analytics solutions.

UsabilityTools is a robust platform for understanding user behavior and optimizing conversion rates through session replay, heatmaps, form analytics, and direct feedback tools. It provides deep insights into how users interact with your website or web application.

Rational Survey is a comprehensive online platform designed for creating, distributing, and analyzing questionnaire-based surveys and polls. It offers robust tools for collecting customer, employee, and general feedback, supporting multiple languages and providing powerful data analysis capabilities.

SurveyMonkey is a leading online platform for creating and analyzing surveys. It empowers individuals and organizations to gather valuable feedback for various purposes, from market research to event planning, with user-friendly tools and robust data analysis capabilities.

Trakdesk is a comprehensive and highly customizable customer support platform designed to streamline helpdesk operations, enhance customer engagement, and improve team productivity through features like ticketing, knowledge base, automation, and gamification.

IdeaLab by Collective Innovation is a comprehensive cloud-based ideation management software designed to help organizations capture, evaluate, and develop innovative ideas from various sources, including customers and employees. It facilitates collaboration and streamlines the innovation process.

Ramen is a comprehensive software platform designed to help businesses deeply understand their users through advanced data collection, organization, and analysis.

InVision is a leading digital product design platform that empowers teams to create, prototype, collaborate, and handoff exceptional user experiences. It streamlines the design workflow from concept to development.

Smartsupp is a comprehensive customer communication platform offering live chat, chatbots, and a shared inbox to streamline support and boost sales directly on your website. It provides valuable insights into visitor behavior and facilitates efficient communication across multiple channels.

Responster is a robust feedback platform designed to empower businesses by providing tools for creating, distributing, and analyzing surveys, polls, and forms. It emphasizes clarity, collaboration, and control throughout the feedback collection process, making it suitable for various organizational needs.

Zendesk is a leading cloud-based customer service and support platform designed to help businesses build better customer relationships. It offers a suite of tools including ticketing, live chat, knowledge base, and community forums to streamline support operations and improve customer satisfaction.

Inspectlet provides detailed visitor behavior insights through session recording, heatmaps, and form analytics. It enables website owners and marketers to understand user interactions, pinpoint usability issues, and optimize conversion rates by visualizing how visitors navigate and engage with their site.

Google Forms is a free online tool from Google that allows users to create surveys, quizzes, and polls easily. It's part of the Google Workspace suite and integrates seamlessly with other Google services like Sheets for data analysis.

UserEcho is a comprehensive customer service platform providing integrated tools for feedback management, knowledge bases, live chat, and helpdesk ticketing to improve customer satisfaction and team efficiency.

LimeSurvey is a powerful, free, and open-source online survey application written in PHP. It supports various database backends and is distributed under the APL license. Offering extensive features for creating, distributing, and analyzing surveys, it's a flexible alternative to commercial survey tools.

Mouseflow is a comprehensive behavioral analytics platform providing heatmaps, session replay, surveys, and form analytics to understand user interactions and optimize website conversion rates and user experience.

Slido is a dynamic audience interaction platform designed to enhance meetings, events, and conferences with live polls, Q&A sessions, and surveys, fostering engagement and gathering instant feedback.

Get Satisfaction is a customer community platform designed to enhance technical support, foster peer-to-peer assistance, and gather valuable customer feedback through forums, knowledge bases, and feedback tools.

Freshdesk is a cloud-based customer support and helpdesk ticketing system designed to streamline customer interactions across multiple channels, including email, phone, social media, and chat. It offers a unified platform for support teams to manage, track, and resolve customer queries efficiently, improving agent productivity and overall customer satisfaction.

Survicate is a comprehensive customer feedback platform tailored for SMBs, enabling businesses to collect valuable insights through various survey types and feedback widgets optimized for conversion and understanding customer behavior.

Quora is a premier online platform transforming the way information is sought and shared. It serves as a dynamic question-and-answer hub where millions of users worldwide contribute their knowledge, experiences, and perspectives on countless topics.

HunchBuzz is an idea management platform designed for HR, Change & Transformation, and Innovation departments to capture, curate, and action insights.

Mendix is a low-code application development platform that accelerates the creation, deployment, and management of enterprise-grade web and mobile applications. It empowers businesses to build custom solutions quickly and continuously iterate.

Concept.ly is a comprehensive web and mobile prototyping tool that empowers design teams to rapidly transform wireframes and designs into interactive, high-fidelity prototypes. It facilitates real-time collaboration, streamlined feedback collection, and efficient design handoff.