Freshdesk vs Desk.com : Which is Better?

Freshdesk icon

Freshdesk

Freshdesk is a cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels. Developed by Freshdesk Inc.

License: Commercial

Apps available for Mac OS X Windows Linux Online Android

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Desk.com icon

Desk.com

Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies. Developed by Salesforce

License: Commercial

Categories: Business & Commerce

Apps available for Online

Freshdesk VS Desk.com Feature comparision

Feature Freshdesk Desk.com
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Customer service
Customer support
Software as a Service
Team Collaboration
Dockerized
Helpdesk ticketing
Modern live chat
Beat maker
Call recording
Contextual sales
Email tracking
Legal CRM
Publishing
Customizable
Kanban boards
Kanban Chart
Forums
Knowledge base
Auto responder
Suggestion voting
German
Email notifications
Email automation
Encrypted chat
Knowledge Base structuring
Live Chat
Shared inbox
Comment section
Configurable
*community curated information: This table may not have the most accurate information. Please suggest changes

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