Freshdesk vs Desk.com : Which is Better?
Freshdesk
Freshdesk is a cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels. Developed by Freshdesk Inc.
License: Commercial
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Freshdesk VS Desk.com
Freshdesk is known for its user-friendly interface and robust automation features, making it ideal for teams needing a comprehensive ticketing system. Desk.com, while easier to set up and integrate with Salesforce, may lack some advanced features and customization options, making it better suited for small to medium businesses.
Freshdesk
Pros:
- User-friendly interface
- Robust ticketing system
- Multi-channel support (email, chat, phone)
- Automation features
- Customizable reporting and analytics
Cons:
- Can be expensive for larger teams
- Some features may require add-ons
- Learning curve for advanced features
Desk.com
Pros:
- Integration with Salesforce
- Easy to set up and use
- Mobile app available
- Good for small to medium businesses
- Strong community support
Cons:
- Limited customization options
- Not as feature-rich as some competitors
- Support can be slow at times
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