Freshdesk is a cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels. Developed by Freshdesk Inc.
License: Commercial
Feature | Freshdesk | Desk.com |
---|---|---|
Ad-free | ||
Ads monitoring | ||
Automatic customer engagement | ||
Customer Feedback | ||
Customer service | ||
Customer support | ||
Software as a Service | ||
Team Collaboration | ||
Dockerized | ||
Helpdesk ticketing | ||
Modern live chat | ||
Beat maker | ||
Call recording | ||
Contextual sales | ||
Email tracking | ||
Legal CRM | ||
Publishing | ||
Customizable | ||
Kanban boards | ||
Kanban Chart | ||
Forums | ||
Knowledge base | ||
Auto responder | ||
Suggestion voting | ||
German | ||
Email notifications | ||
Email automation | ||
Encrypted chat | ||
Knowledge Base structuring | ||
Live Chat | ||
Shared inbox | ||
Comment section | ||
Configurable |