GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.
License: Commercial
Feature | GoToAssist | Desk.com |
---|---|---|
Remote desktop | ||
Customer support | ||
Remote Support | ||
Support for Remote Control | ||
Remote Reboot | ||
Support for Multiple Monitors | ||
Audio Calling | ||
Support for Aliases | ||
Integrated File Sharing | ||
Unattended access | ||
Screen Mirroring | ||
Access Control | ||
File-sync | ||
File transfer | ||
Integrated Chat | ||
Local Network Connection | ||
VNC Viewer | ||
Lightweight | ||
RDP Functionality | ||
Built-in SSH client | ||
Vnc protocol | ||
Portable | ||
Ad-free | ||
Clustering | ||
Full controller support | ||
Multiplatform | ||
Remote monitoring | ||
Dockerized | ||
Helpdesk ticketing | ||
Forums | ||
Knowledge base | ||
Software as a Service | ||
Ads monitoring | ||
Automatic customer engagement | ||
Customer Feedback | ||
Modern live chat | ||
Beat maker | ||
Call recording | ||
Customizable | ||
Kanban boards | ||
Kanban Chart | ||
Email notifications | ||
Email automation | ||
Encrypted chat | ||
Knowledge Base structuring | ||
Live Chat | ||
Shared inbox | ||
Comment section | ||
Customer service | ||
Email tracking | ||
Auto responder | ||
Configurable |