GoToAssist vs Desk.com : Which is Better?

GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Apps available for Windows Online Android iPhone Android Tablet

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Desk.com icon

Desk.com

Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies. Developed by Salesforce

License: Commercial

Categories: Business & Commerce

Apps available for Online

GoToAssist VS Desk.com Feature comparision

Feature GoToAssist Desk.com
Remote desktop
Customer support
Remote Support
Support for Remote Control
Remote Reboot
Support for Multiple Monitors
Audio Calling
Support for Aliases
Integrated File Sharing
Unattended access
Screen Mirroring
Access Control
File-sync
File transfer
Integrated Chat
Local Network Connection
VNC Viewer
Lightweight
RDP Functionality
Built-in SSH client
Vnc protocol
Portable
Ad-free
Clustering
Full controller support
Multiplatform
Remote monitoring
Dockerized
Helpdesk ticketing
Forums
Knowledge base
Software as a Service
Ads monitoring
Automatic customer engagement
Customer Feedback
Modern live chat
Beat maker
Call recording
Customizable
Kanban boards
Kanban Chart
Email notifications
Email automation
Encrypted chat
Knowledge Base structuring
Live Chat
Shared inbox
Comment section
Customer service
Email tracking
Auto responder
Configurable
*community curated information: This table may not have the most accurate information. Please suggest changes

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