ClickDesk vs DeskPRO : Which is Better?

ClickDesk icon

ClickDesk

ClickDesk is a live chat and support software allows you to customize your chat widget interact with visitors in real time and answer customers to boost conversions. Developed by ClickDesk Corp.

License: Commercial

Apps available for Online

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DeskPRO icon

DeskPRO

DeskPRO is a helpdesk software platform for service and support. Developed by DeskPRO

License: Commercial

Apps available for Online Self-Hosted

ClickDesk VS DeskPRO

ClickDesk is primarily focused on live chat support and is ideal for small teams seeking a cost-effective solution with a user-friendly interface. In contrast, DeskPRO offers a comprehensive ticketing system and advanced features suitable for larger support teams, but it may be more complex and costly for smaller operations.

ClickDesk

Pros:

  • User-friendly interface
  • Quick setup and deployment
  • Cost-effective for small teams
  • Effective live chat features
  • Strong customer support

Cons:

  • Limited ticketing features
  • Lack of advanced reporting
  • No collaboration tools

DeskPRO

Pros:

  • Comprehensive ticketing system
  • Advanced reporting and analytics
  • Robust collaboration tools
  • Highly customizable
  • Great for larger support teams

Cons:

  • Can be overwhelming for small teams
  • Higher cost compared to simpler tools
  • Requires more training for effective use

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