Freshdesk vs ClickDesk : Which is Better?
Freshdesk
Freshdesk is a cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels. Developed by Freshdesk Inc.
License: Commercial
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Freshdesk VS ClickDesk
Freshdesk is a comprehensive customer support platform with a strong ticketing system and multi-channel support, making it ideal for larger teams and businesses. In contrast, ClickDesk focuses on live chat and video support, catering better to businesses that prioritize real-time customer interaction.
Freshdesk
Pros:
- User-friendly interface
- Robust ticketing system
- Multi-channel support
- Automation and workflow management
- Reporting and analytics
Cons:
- Limited customization options
- Can become expensive with add-ons
- Steeper learning curve for advanced features
ClickDesk
Pros:
- Live chat support
- Video calling functionality
- Integration with various apps
- Customizable chat widgets
- Affordable pricing
Cons:
- Limited reporting features
- Occasional performance issues
- Less comprehensive support documentation
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