Crisp vs Smartsupp : Which is Better?

Crisp icon

Crisp

Crisp is a customer messaging software. Developed by Crisp Communications

License: Freemium

Apps available for Mac OS X Windows Linux Online Android

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VS
Smartsupp icon

Smartsupp

Smartsupp is a free live chat for your website. Developed by Smartsupp

License: Freemium

Apps available for Mac OS X Windows Online Android iPhone

Crisp VS Smartsupp

Smartsupp is ideal for businesses seeking a straightforward live chat solution with robust analytics and customer support, while Crisp offers a more comprehensive feature set, including advanced chatbots and social media integration. However, Crisp may be more complex for new users and comes at a higher price point for its advanced features.

Crisp

Pros:

  • Comprehensive feature set
  • Strong social media integration
  • Advanced chatbot capabilities
  • A/B testing features
  • Video calling option

Cons:

  • Can be overwhelming for new users
  • Higher pricing for advanced features
  • Limited customization options compared to Smartsupp

Smartsupp

Pros:

  • User-friendly interface
  • Robust analytics tools
  • Excellent customer support
  • Affordable pricing plans
  • Customizable chat widget

Cons:

  • Limited social media integration
  • No A/B testing
  • Lack of video calling feature

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