Freshservice vs GLPI : Which is Better?

Freshservice icon

Freshservice

Freshservice is a straightforward, managed service desk offering with a streamlined and intuitive web interface that provides the ITIL counterpart to Freshdesk. Developed by Freshdesk Inc.

License: Freemium

Categories: Business & Commerce Development

Apps available for Online Android iPhone Android Tablet iPad

VS
VS
GLPI icon

GLPI

GLPI (Gestionnaire Libre de Parc Informatique) is a free IT Asset Management, issue tracking system and service desk solution.

License: Open Source

Categories: Business & Commerce

Apps available for Mac OS X Windows Linux Online

Freshservice VS GLPI

Freshservice is a cloud-based IT service management tool known for its user-friendly interface and excellent customer support, making it suitable for organizations looking for a straightforward solution. In contrast, GLPI is an open-source platform that offers extensive customization and asset management features, making it ideal for organizations with specific needs and technical expertise.

Freshservice

Pros:

  • User-friendly interface
  • Robust cloud-based solution
  • Excellent customer support
  • Good integration capabilities
  • Automated workflows

Cons:

  • Higher cost compared to some competitors
  • Limited mobile app features
  • Less flexibility in customization

GLPI

Pros:

  • Open-source and free
  • Highly customizable
  • Strong community support
  • On-premise deployment option
  • Robust asset management capabilities

Cons:

  • Steeper learning curve
  • Less intuitive interface
  • Limited customer support options

Compare Freshservice

vs
InvGate Service Desk vs Freshservice
Compare InvGate Service Desk and Freshservice and decide which is most suitable for you.
vs
OTRS ITSM vs Freshservice
Compare OTRS ITSM and Freshservice and decide which is most suitable for you.
vs
Web Help Desk vs Freshservice
Compare Web Help Desk and Freshservice and decide which is most suitable for you.