Freshservice vs OTRS ITSM : Which is Better?
Freshservice
Freshservice is a straightforward, managed service desk offering with a streamlined and intuitive web interface that provides the ITIL counterpart to Freshdesk. Developed by Freshdesk Inc.
License: Freemium
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Freshservice VS OTRS ITSM Feature comparision
| Feature | Freshservice | OTRS ITSM |
|---|---|---|
| it asset management | ||
| Helpdesk ticketing | ||
| Incident management | ||
| IT Asset Management | ||
| Inventory management | ||
| REST API | ||
| Configurable | ||
| CMDB and ProcessManagement | ||
| Web-Based | ||
| Knowledge base | ||
| Task Management | ||
| Software as a Service | ||
| Employee Self service | ||
| Compatible with Microsoft Office | ||
| On-premises software | ||
| Outlook integration | ||
| Customer service | ||
| First person view | ||
| Service Level Management | ||
| Workflow Automation | ||
| Forums | ||
| Hardware Monitoring | ||
| Customer support | ||
| Whatsapp integration | ||
| Support for Bootstrap | ||
| Customer Feedback |
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