Get Satisfaction vs LiveAgent : Which is Better?

Get Satisfaction icon

Get Satisfaction

Get Satisfaction is a customer community software platform for technical support. Developed by GetSatisfaction

License: Commercial

Categories: Business & Commerce

Apps available for Online

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LiveAgent icon

LiveAgent

LiveAgent is an online multi-channel customer support software with help desk software, ticketing functionality, automation, live support and live chat, and web analytics capabilities. Developed by QualityUnit

License: Commercial

Categories: Business & Commerce

Apps available for Online Android iPhone Android Tablet iPad

Get Satisfaction VS LiveAgent

LiveAgent is a comprehensive customer support solution with multichannel capabilities and advanced reporting tools, making it ideal for businesses needing robust support. In contrast, Get Satisfaction focuses on community-driven support and feedback, making it suitable for companies looking to engage with customers but may lack the depth of features for high-volume support.

Get Satisfaction

Pros:

  • User-friendly interface
  • Community-driven support and feedback
  • Integration with social media platforms
  • Knowledge base creation
  • Product feedback collection

Cons:

  • Limited features compared to dedicated customer support platforms
  • Less suitable for high-volume support needs
  • Dependency on community for responses

LiveAgent

Pros:

  • Multichannel support (chat, email, phone)
  • Customizable ticketing system
  • Real-time chat capabilities
  • Automated responses and workflows
  • Detailed reporting and analytics

Cons:

  • Can be overwhelming for new users due to complexity
  • Pricing can be high for smaller businesses
  • Limited customization options for some features

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